Terms and Conditions – Desert Oasis Damage Cleanup Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By visiting and using https://damagerestorationlasvegas.com/, you agree to follow these Terms and Conditions. These rules apply to everyone who accesses our website or uses our services. Desert Oasis Damage Cleanup Pros may update these rules at any time without a separate notice. We will post any new versions right here on this page.

If you keep using our website after we post changes, it means you accept the new terms. If you do not agree with these rules, you should stop using our site immediately. These terms create a binding agreement between you and our company regarding your use of our digital content and professional restoration services.

Services

Desert Oasis Damage Cleanup Pros offers property restoration for water, fire, and mold issues. Our work includes on site assessments to find the source of damage. We use professional tools to dry structures and clean up debris. The scope of work is limited to the areas we agree upon in writing.

We may use third party vendors for tasks like plumbing or electrical repairs when needed. Service availability can change based on your location and how many projects we have open. We do our best to help everyone, but we cannot promise to take every job. Our services aim to return your property to a dry and safe state using industry standards.

Quotes, Billing, and Payment

We provide price estimates before we start a job. Please understand that a quote is an educated guess. The final invoice may change if we find more damage behind walls or under floors. If the plan changes, we will use a change order to update the price. We may ask for a deposit before we begin large projects.

You can pay using standard methods like credit cards or checks. Balances that are not paid on time may gain late fees. If you have a question about your bill, you must tell us within ten days. We work hard to be clear about costs so there are no surprises when the job is done.

Insurance and Claims Assistance

Our team helps you by taking photos and writing detailed reports for your insurance company. We use moisture mapping and drying logs to show the work we did. While we provide this documentation, we do not work for your insurance firm. The decision to approve a claim or pay for a fix belongs solely to your insurer.

Desert Oasis Damage Cleanup Pros does not guarantee that your insurance will cover the full cost of the restoration. You are responsible for any part of the bill that the insurance company does not pay. We suggest you talk to your agent early in the process to understand your coverage limits.

Scheduling, Access, and Site Conditions

We need a window of time to arrive at your property. You must provide our crews with access to the building and any necessary utilities like water and power. It is your job to get any permissions needed from landlords or neighbors. We may pause work if we find hazardous materials like asbestos or if the site is unsafe.

Please keep pets and minors away from the work area for their safety. Our equipment is loud and uses electricity, so the site must be ready for these conditions. If we cannot get into the property at the agreed time, we may have to reschedule your service.

Health and Safety

Your safety is very important to us. Our technicians receive training to IICRC standards for cleaning and restoration. We use PPE like masks and gloves to protect our workers and your family. Our team sets up containment walls and uses negative air machines to keep dust and spores from spreading.

We use EPA registered disinfectants to sanitize wet areas. We follow all local rules and building codes in Las Vegas, Nevada. If we ask you to stay out of a certain room, please follow those instructions. These steps help us finish the job safely and keep everyone in the building healthy.

Customer Responsibilities

You have a big role in the restoration process. We ask you to move small valuables and breakable items before we arrive. You must tell us about any preexisting issues like old leaks or weak floors. Please follow all safety signs and drying guidance we give you. Do not turn off our fans or dehumidifiers unless there is an emergency.

These machines must run all day and night to dry your home correctly. If you stop the equipment, it can cause mold to grow or wood to warp. By following our advice, you help us get your property back to normal as fast as possible.

Warranties and Disclaimers

We offer a limited warranty on our workmanship. This means we fix errors caused by our mistakes during the job. This warranty does not cover preexisting damage or wear and tear on your home. We are not responsible for hidden conditions we could not see, such as old rot inside a wall. Acts of nature like new floods or storms are not covered.

We also do not cover failures caused by third party tools or materials. We do our best to dry your home, but we cannot promise that every item can be saved. Our goal is to provide honest work using the best methods available today.

Limitation of Liability

Desert Oasis Damage Cleanup Pros is only liable for the amount you paid for the specific service. We are not responsible for any indirect costs, such as lost rent or the cost of staying in a hotel. We do not pay for consequential damages to the extent allowed by the law.

Our responsibility ends once the job is finished and the drying logs show the area is back to normal levels. We work carefully, but restoration involves moving heavy equipment and tearing out wet materials. We are not liable for minor scuffs or dust that occur during the normal course of a messy restoration project.

Cancellations and Rescheduling

If you need to cancel or change your appointment, please tell us as soon as you can. We may charge a fee if you cancel at the last minute because we have already held that time for you. For emergency work, we move very fast and may not be able to stop a crew once they are on the way.

If you reschedule, we will put you back in the line for the next open time. We understand that things change, but clear communication helps us serve all our customers in a fair way. We will always try to work with you to find a new time.

Intellectual Property

All the text, photos, and logos on this website belong to Desert Oasis Damage Cleanup Pros or the people who give us permission to use them. You may not copy, share, or use our content without our written permission. This includes our drying guides and company marks.

We worked hard to create this information for our customers in Las Vegas, Nevada. Using our content for your own business or website is not allowed. If you want to use something from our site, please send us a written request. We take our brand and our original work very seriously.

Privacy and Data

We care about your private information. We have a separate Privacy Policy on this site that explains how we collect and use your data. We take photos of your property to show the damage and the repairs. These photos and our reports are shared with your insurance company to help with your claim.

We store these records safely for our business needs. We do not sell your personal details to outside groups for their ads. By using our services, you agree that we can use these photos and data to complete the job and fulfill our legal and insurance duties.

Third Party Links and Tools

Our website might mention other companies or show links to outside tools for your convenience. If you click these links, you are leaving our site. We do not control those other websites and are not responsible for what they do. You use those external resources at your own risk. We do not necessarily endorse everything found on those sites.

It is a good idea to read their own rules and privacy policies before you share any data with them. We only provide these links to help you find more information about home safety and local restoration rules.

Changes to These Terms

Desert Oasis Damage Cleanup Pros may change these Terms and Conditions at any time. When we make updates, we will post the new version on this page. You should check this page every so often to stay informed. Your continued use of https://damagerestorationlasvegas.com/ after we post changes means you agree to the new rules.

We do not have to send a special notice for every small update. This ensures that our rules stay current with new laws and business needs. We want to be fair and clear about the rules for our website and our restoration work.

Governing Law and Dispute Resolution

These terms follow the laws of Las Vegas, Nevada. If there is a problem, we agree to try and talk it out in good faith for at least thirty days. We want to settle any issues fairly and quickly without going to court. If we cannot agree, any legal action must take place in the courts located in our local area.

By using our services, you agree to this way of solving problems. This helps keep costs down and allows us to focus on fixing homes. We believe that most issues can be solved with a simple and honest conversation.

Contact

If you have questions about these Terms and Conditions, please write to us. You can send your letters to our main office. Our address is 175 E Warm Springs Rd A-2, Las Vegas, NV 89119. We only accept formal inquiries through the postal mail.

We do not use email or phone calls for official legal notices or term questions. Sending a letter to our office ensures that your message is recorded and given to the right person. We value your feedback and will respond to your written concerns as soon as we are able.

Severability and Entire Agreement

If a court finds that one part of these terms is not valid, the rest of the rules will still stay in effect. These Terms and Conditions are the full agreement between you and Desert Oasis Damage Cleanup Pros regarding our website and services. They replace any older talks or papers we might have had.

This makes sure there is no confusion about the rules for our work. Every part of this agreement is meant to be followed as written. We want to have a clear understanding with all our customers from the start of the project.

Force Majeure

Our company is not responsible for delays or failures that we cannot control. This includes big events like natural disasters, wars, or government orders. If a major storm or pandemic stops us from reaching your home, we are not liable for that delay. We will do our very best to get to you as soon as it is safe and possible.

These events are rare, but they can happen. We will stay in touch and update you as conditions change. Our goal is always to provide fast service, even when the world is dealing with big challenges.

This page provides general information about our terms and is not intended to be formal legal advice.