Privacy Policy – Desert Oasis Damage Cleanup Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Desert Oasis Damage Cleanup Pros provides restoration and cleanup services for homes and businesses. We help with water, fire, and mold issues. This policy explains how we handle your data on our website at https://damagerestorationlasvegas.com/. We operate within Las Vegas, Nevada. Our goal is to protect the information you share with us while we fix your property.

We collect and use data to give you better service and clear communication. By using our site, you agree to how we manage your information. We follow local and state rules to keep your details safe. We want you to feel comfortable while we help you restore your home or office in the local area.

Information We Collect

We collect several types of data to help with your restoration project. This includes your name and address when you ask for a quote. We also take photos of the damage and write down property details. Our team uses moisture mapping data and site notes to plan repairs. When you visit our site, we may see your device type and how you use the pages.

We use cookies to help the website work better for you. Sometimes we get data from service partners like your insurance company. This helps us understand the full scope of the job. We only ask for what we need to do the work and bill for it correctly.

How We Use Information

We use your data to schedule crews and give you price estimates. It helps us track our drying progress and build insurance reports. We use your details for billing and to get payments from insurance firms. Our team looks at site data to improve our quality control and safety. We also use information to answer your questions and provide support.

We check for fraud to keep our business and your home safe. We must follow legal rules for taxes and business records. Your photos help us show the work we did for your records. Using this data allows us to be fast and accurate when you need help most.

Cookies and Similar Technologies

Cookies are small files that stay on your computer when you visit us. They help our site remember your choices and load faster. We use them to see which pages are most helpful to our neighbors. You can change your browser settings to block or delete these files. If you turn them off, some parts of the site might not work as well.

We use these tools to make your online experience smoother. They do not give us access to your whole computer. We only use them to understand how people interact with our restoration content. This helps us keep our information easy to find for everyone who needs our services.

Sharing and Disclosure

We only share your information when it is necessary for the job. We may share details with subcontractors who help fix your home. We send photos and logs to your insurance company with your permission. Payment processors get the data they need to handle your bills. We also share data if the law requires it or for safety needs. We do not sell your personal data to other companies for their ads. Your privacy is a priority for our local team. We only work with partners who also promise to keep your information secure. This ensures your data stays within the circle of people helping with your property restoration.

Data Retention

We keep your records for as long as we need them for business and legal reasons. This includes keeping tax records and proof of the work we did. We store insurance documents to help with any future claims or audits. The time we keep data depends on what kind of record it is. Some files stay for a few years while others are deleted sooner.

We follow rules that tell us how long to save different types of paperwork. Once we no longer need the information, we dispose of it in a safe way. This helps us stay organized while protecting your old data from being kept too long.

Your Choices and Rights

You have choices about the data we hold. You can ask us to update your contact details if they change. You may also ask us to delete certain information if we do not need it for legal reasons. You can manage how your browser handles cookies at any time. If you want to see what information we have, you can send a written request.

Please mail your request to our office at 175 E Warm Springs Rd A-2, Las Vegas, NV 89119. We will look at your request and do our best to help you quickly. We want you to feel in control of the information you share with our team.

Security

We use several ways to protect your information from being lost or stolen. We restrict access to your data so only the right employees can see it. Our team receives training on how to handle your details with care. We use technical tools and physical locks to keep our records safe. While we work hard to guard your data, no system is perfect.

No method of storing files or sending them online is one hundred percent secure. We constantly check our systems to find and fix any weak spots. Our goal is to provide a safe place for your information while we work on your property.

Children’s Privacy

Our services and website are made for adults who own or manage property. We do not direct our content to children under the age of eighteen. We do not knowingly collect information from kids. If we learn that a child has shared data with us, we will delete it fast. Accounts and service requests must be made by an adult or an authorized person.

We take this seriously to protect the privacy of young people. If you think a child has given us their details, please let us know by mail. We will take the right steps to remove that information from our business records immediately.

Data Transfers

Sometimes the vendors we use for software or storage are in different locations. This means your data might be processed outside of your home town. Desert Oasis Damage Cleanup Pros uses reasonable steps to keep your data safe during these moves. We pick vendors that have strong security rules in place. This helps ensure your information is treated correctly no matter where the server sits.

We oversee these transfers to make sure they follow our privacy standards. Your data is still handled with the same care and respect as if it stayed local. We want to use the best tools to serve you while keeping your data protected.

Changes to This Policy

We may update this privacy policy from time to time as our business grows. Any changes we make will be posted right here on this page. You should check this page every so often to see if anything is new. If you keep using our website after we change the policy, it means you accept the new terms.

We will change the date at the bottom to show when the last update happened. We want to be open about how we handle your data. If we make big changes, we will make sure they are easy to see on the site for all our local customers.

Contact Us

If you have questions about this policy, you can reach us by mail. Please send all privacy letters to our main office. Our address is 175 E Warm Springs Rd A-2, Las Vegas, NV 89119. We use this postal address for all official privacy requests and questions.

We do not accept these requests through social media or other unofficial paths. Writing to us at this address ensures your concern gets to the right person on our team. We value your feedback and want to make sure your privacy is handled the right way. We will respond to your written letters as soon as we can.

Definitions

Personal information is data that can identify you like your name or home address. Processing means any action we take with your data like reading or storing it. Service providers are other companies that help us run our business or fix your home. Cookies are small data files that a website saves on your phone or computer to remember you.

Moisture mapping is a technical way we track water inside your walls using special tools. IICRC refers to the global standards we follow for cleaning and restoration work. These terms help explain how we work to keep your property dry and your private information safe while we are on the job.